Never lose a prospective customer.
AI customer service on LINE for health and beauty brands. It answers late-night questions in seconds, stops risky wording before it is sent, and always passes important cases to a person.
Free to join. It takes about a minute.
Screens are illustrations.
Customers who ask at night will not wait until morning.
Every inquiry answered in seconds, whenever it arrives.
Questions before a purchase are answered on the spot, with a link to the right product page. Replies keep going when no one is on shift.
- Does this contain caffeine?Replied in 6 secDone
- If I order now, when will it arrive?Replied in 5 sec, product page shownDone
- Which set is best for a first try?Replied in 8 sec, trial set boughtPurchased
- I want a refund for my last order.Passed to your teamTo your team
One word like "cures" can lose a customer's trust in an instant.
What must not be said is stopped before it is sent.
Claims about effects and medical advice are never sent automatically. The reason and a safer wording are shown, so health questions can still be answered with confidence.
Thank you for your question. This supplement raises your metabolism and burns fat.
Reason: this may read as a claim about the product's effects.
Suggested wording: supports a balanced daily diet
Every time a campaign changes, your answers go out of date.
Rules and products, updated the same day.
Write it the way you would teach a new staff member, and it applies from the next reply. Questions that could not be answered are listed, so you know which rule to add next.
Until 10/31, free shipping on orders of 5,000 yen or more.
Night recovery tea, on sale 11/1.
Saved. Applies from the next reply.
A customer brushed off with a mechanical reply does not come back.
Important cases are always checked by a person.
Complaints, refunds and health concerns go to your team, and the customer is told that a staff member will be in touch.
- "I got a rash from day two."Health concern
- "The box arrived crushed."Complaint
- "Please cancel and refund my order."Refund
Sent to the customerThank you for contacting us. A staff member will get back to you shortly.
Every result, visible in numbers.
How many inquiries were answered, how fast, and at what hours. What was stopped and what went to a person. From each number down to the conversation behind it.
Early access
Early access opens to a limited number of brands, in the order they sign up.
- You hear about early access first
- We do the initial setup for free (early access brands)
- Planned price: from 20,000 yen a month
Questions
Can I use it now?
We are opening it to early access brands first. Once you sign up, we will contact you in turn.
Do you guarantee compliance with advertising and health-product law?
The final judgment is yours. KemaNeko stops risky wording before it is sent, so your staff can decide.
Does the AI reply to everything automatically?
No. You decide how much is sent automatically, and cases that need a person's judgment always go to your team.
Do we need an engineer?
No. For early access brands, we connect your LINE official account and do the initial setup with you.
How much does it cost?
We plan to start from 20,000 yen a month. We will share the details when we contact you.
Does it work with channels other than LINE?
LINE only, for now.